Serenity by Sophie

Frequently Asked Questions

Services & Booking

To book, you can:

I am based in Barnack, Stamford where I have a tranquil treatment room. When you book, you will be sent details of directions.

I also offer a mobile massage service, so I will come to you as long as you live within a 10 mile radius of the Stamford area (please get in touch if you’re not sure how far away you are).

My mobile service brings a full-body Swedish massage to your home within a 10-mile radius of Barnack, including Stamford and areas of Peterborough. A £15 surcharge applies (waived for package bookings), and I provide all equipment, including a massage table and oils.

I provide a range of Swedish massage treatments – checkout the treatments page.

Pricing & Payment

Massages start from £25. For my treatment costs, please click here.

A 25% deposit is required to secure your appointment (50% for mobile service), payable online or bank transfer. The balance is due by bank transfer, card machine, or cash on arrival. Deposits are refundable with 48 hours’ notice or credited toward a rescheduled session within 30 days.

We accept cash in person and online payments/mobile payments via credit/debit card. Payment is due at the time of service unless otherwise agreed.

Preparing for your massage

  • A quick shower before your session is recommended to refresh your skin and enhance the benefits of the massage oils.
  • Stay hydrated and wear comfortable clothing.
  • For mobile appointments, provide a small space for the massage table.
  • A phone consultation (included in the price) will discuss your preferences before the session.

I’ll call you before your appointment to discuss your needs (e.g. pressure, focus areas, oil type) to tailor your massage. Let me know a convenient time for this call when booking.

Yes, please share any medical conditions, allergies, medications, pregnancy, or recent injuries during the phone consultation or via the consultation form. This ensures a safe, personalised experience.

Policies & Safety

I follow strict hygiene protocols, using fresh towels and sanitised equipment for every session. I provide all materials for mobile appointments, and a quick shower is recommended to enhance your experience. Your health information is stored securely, per GDPR.

Massage is safe for most people, but certain conditions (e.g. recent surgeries, deep vein thrombosis) may require adjustments or medical clearance. Please share your health details during the consultation to ensure safety.

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment without penalty. Cancellations within 48 hours or no-shows will incur a fee of 50% of the service cost or forfeiture of a prepaid session. In cases of documented emergencies (e.g., medical issues), clients may receive a credit for a future session, valid for 6 months, at the discretion of Serenity By Sophie.

Aftercare

  • Stay Hydrated: Drink plenty of water after your session to help flush toxins and keep your body refreshed.
  • Rest and Relax: Avoid strenuous exercise for 24 hours to allow your muscles to recover, especially after a full-body or targeted massage.
  • Avoid alcohol and caffeine as these can dehydrate the body.
  • Manage Soreness: Mild soreness is normal, particularly after a back, neck, and shoulder session. Try gentle stretching or a warm bath to ease discomfort.
  • Skincare: Let the massage oils absorb for a few hours before showering to nourish your skin, but feel free to wash later if needed.
  • Book Your Next Session: Regular massages maintain your calm. Schedule your next appointment at serenitybysophie.com.