Question 1

How do I book a session?

Accepted Answer

The quickest way is the online booking page — live availability and instant confirmation. You can also reach me by phone or WhatsApp on 07353 760199, or through the contact form.

Question 2

Where is the treatment room?

Accepted Answer

The studio is in Barnack, near Stamford. Full address and parking details are shared on booking confirmation.

Question 3

What treatments do you offer?

Accepted Answer

A range of Swedish massage treatments, from shorter back-neck-shoulders sessions through to longer full-body massages. The full list with descriptions and pricing is on the treatments page.

Question 4

How much do your treatments cost?

Accepted Answer

Treatments start from £25. Full pricing for each option is on the treatments page.

Question 5

What is your deposit policy?

Accepted Answer

A 25% deposit secures the appointment. It's refundable with 48 hours notice, or credited toward a rescheduled session within 30 days.

Question 6

What payment methods do you accept?

Accepted Answer

Card via the online deposit at booking, then either cash or card for the balance at the appointment — whichever is easier on the day.

Question 7

Are gift cards refundable?

Accepted Answer

Gift cards are non-refundable but transferable. They are valid for 12 months from issue.

Question 8

How should I prepare for my appointment?

Accepted Answer

A quick shower beforehand, plenty of water through the day, comfortable clothing, and arriving five minutes early so we can talk through any preferences and focus areas.

Question 9

What happens during the consultation?

Accepted Answer

Before your first session we'll have a brief chat about pressure preferences, focus areas, and any oil sensitivities, so the treatment is genuinely tailored to how you'd like to feel afterwards.

Question 10

Are there any health conditions I should mention?

Accepted Answer

Yes — please share any medical conditions, allergies, medications, pregnancy, or recent injuries when booking so the session can be safely adjusted.

Question 11

How do you ensure hygiene and safety?

Accepted Answer

Fresh towels and sanitised equipment for every guest, every session. Any health information you share is stored securely and used only to keep your treatment safe.

Question 12

Is massage safe for everyone?

Accepted Answer

Massage is generally safe and beneficial, but certain conditions may need small adjustments — or occasionally clearance from your GP. Let me know in advance and we'll plan around it.

Question 13

What is your cancellation policy?

Accepted Answer

I ask for 48 hours notice for cancellations and reschedules. Deposits are refundable or credited to a new booking within 30 days. Late cancellations forfeit 50% of the deposit. Documented emergencies are always handled with care.

Question 14

What should I do after my massage?

Accepted Answer

Drink plenty of water, rest where you can, and avoid alcohol and caffeine for the rest of the day. Gentle stretching helps if you feel any soreness, and let the oils absorb for a few hours before showering.

Everything you might be wondering.

Services & booking

Pricing & payment

Preparing for your appointment

Policies & safety

Aftercare